Allocations and Lettings Officer Bedford £28,582 per annum Full Time | Monday Friday, 9am5pm. 12 months, Fixed Term Position Were excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings Team. Do you have experience or knowledge of social housing? Are you looking to make a meaningful impact in a fast-paced environment? If so, this could be the perfect role for you. Key Responsibilities Allocate bphas Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assess applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimise rent loss by ensuring efficient turnaround of vacant properties. Process tenancy changes in accordance with legislation, contractual rights, and bpha policies. Put customers at the heart of our servicesbuild trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensure tenancies are legally ended and refunds are processed accurately. What Were Looking For Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Interviews will take place during the week commencing 4th November 2025. Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment! All offers will be subject to satisfactory pre-employment screening, including DBS check and references.