Customer service team lead - retail background

We are looking for aCustomer Service Team Leaderto lead and develop a fast growing customer service team. This is an excellent opportunity for a strong people manager with a background inretail managementandexcellent Excel and IT skillsto progress their career within a growing company.

The Role

As Customer Service Team Leader you will be responsible for heading up a customer service team that supports retail operations. You will drive performance, improve processes, and ensure a high-quality technical support experience for customers.

Key Responsibilities

* Lead, motivate, and develop a technical customer service team
* Manage day-to-day service operations and performance metrics
* Use Excel and reporting tools to analyse data and drive improvements
* Act as a point of escalation for complex customer or technical issues
* Work closely IT teams to improve systems and service delivery
* Support training, and ongoing development of team members

Skills & Experience Required

1. Proven experience as apeople manager, ideally within customer service or retail
2. Background inretail managementor strong understanding of retail environments
3. Strong Excel skills, including reporting and data analysis