Overview
Payroll Team Leader – Delt Shared Services Ltd
Location: Plymouth / Hybrid (approx. 2 days per week in office)
Contract Type: Permanent, Full-time (37 hours per week)
We’re looking for an experienced Payroll Team Leader to take responsibility for the delivery of a high-quality, complex payroll service. Supporting circa 8,500 employees across NHS, Teachers, Local Government, and third sector organisations, this role sits at the heart of our Payroll Bureau, ensuring our customers receive a reliable, accurate, and compliant service every time.
As Team Leader, you will lead, motivate, and develop a team of Payroll professionals to provide an exceptional service that meets both internal and external customer expectations. You’ll also play a key role in driving efficiencies, maintaining compliance, and building strong, collaborative relationships with stakeholders.
What You’ll Be Doing
* Leading and motivating a Payroll Delivery Team to provide accurate and timely payroll services.
* Ensuring compliance with all relevant legislation, regulations, policies, and conditions of service.
* Managing reconciliation processes and all periodic payroll and pension returns, meeting mandatory deadlines.
* Providing professional advice and guidance on complex payroll and legislative queries.
* Driving efficiencies through process improvement, technology use, and training across the team.
* Supporting policy development and sharing payroll expertise with colleagues and stakeholders.
* Fostering a culture of customer service excellence, building strong and trusted relationships.
* Overseeing team performance management, resource planning, and issue escalation.
What We’re Looking For
* A recognised payroll qualification (e.g. Diploma in Payroll Management) or equivalent senior-level payroll experience.
* Excellent knowledge of pay-related legislation, pension schemes, and terms and conditions of service.
* Experience managing high-volume, technology-enabled payroll processes and reconciliations.
* Strong leadership skills with a proven ability to motivate and develop a team.
* Experience in managing customer relationships, including service reporting and issue resolution.
* Commitment to continuous professional development and staying current with payroll regulations and best practice.
Why Join Us?
At Delt, people matter - both our team and the communities we serve. You’ll be part of a purpose-driven organisation, where your work makes a visible difference. In return, we offer a supportive culture, flexible hybrid working, and opportunities to grow your skills in a dynamic environment where ideas are welcomed, and impact is recognised.
Benefits
* Generous holiday allowance of 25 days plus bank holidays (pro rata for part time)
* Up to 12 flex leave days a year
* Matched contribution pension scheme up to 10% of salary
* Opportunities to buy and sell leave
* Employee shopping savings portal
* Opportunities for training to be funded by Delt
* EV salary sacrifice
* Employee assistance programme supporting mental and physical wellbeing
If you want to know about the total package we offer, please see our future employee page here https://deltservices.com/careers/
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