Home Ownership Officer
Location: SE1 London
Salary: £43,000 per annum
Job Type: Permanent, Full Time
Are you driven by delivering exceptional customer service, managing a varied workload, and developing your career within homeownership?
I’m working on behalf of a valued housing provider who is looking for an experienced Home Ownership Officer to join their team in SE1.
Responsibilities
* Managing a patch of homeowner accounts, ensuring a responsive and customer‑centred service.
* Issuing clear and compliant Section 20 notices.
* Handling queries relating to Estimate and Actual service charges, major works, and legislative requirements.
* Managing solicitor enquiries, lease extensions, alteration requests, and statutory processes including Right to Buy and Right to Acquire.
* Acting as a champion for the customer, providing clear advice and support.
* Overseeing relationships with third‑party managing agents.
About you
* Minimum of three years' experience in a customer‑facing leasehold or homeownership role.
* Strong knowledge of relevant legislation, including service charges, statutory consultation, and RTB/RTA.
* Excellent customer service skills across face‑to‑face, telephone, and written communication.
* Able to prioritise effectively, work under pressure, and meet multiple deadlines.
* Confident working independently as well as part of a team, with a proactive, solution‑focused approach.
Benefits
* Competitive salary
* 29 days' annual leave (plus bank holidays)
* 4%–6% pension contribution
* Additional benefits package
If you're interested in discussing this opportunity further, please get in touch:
George Westhead – Recruitment Consultant, Service Care Solutions
📞(phone number removed)
📧 (url removed)
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