Front Office Receptionist
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the beautiful Ballygally Castle Hotel.
Under the inspiring leadership of our Front Office Manager, Kathryn Glass, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
Hours will vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The rate of pay for this casual position ranges from £9 to £12.25 per hour depending on your age.
We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. Further details about our employee benefits can be found here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check-in/check-out process.
* To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
* To be aware of all hotel services and be proactive in the sale of these to guests.
* To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
* To be responsible for accurate and efficient accounts and guest billing processes.
* To balance bank, cash, foreign currency and all transactions at the end of your shift.
* To answer telephone calls from guests and external callers in a warm, friendly, and professional manner.
* To assist guests with any reasonable request for hotel services
* To respond to complaints and find the appropriate solution or escalate to the management team as required.
* To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
* To report any technical or maintenance issues.
* To ensure the security of reception and storage areas is maintained.
* To comply with all health, safety, hygiene and licensing policies and procedures.
* To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with dignity and respect.
* Any other duties as required by Management.
About You
We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
* Good Command of English Language
* Right to Work in the United Kingdom
* Must be computer literate and have excellent communication skills
* Must have a professional appearance
* Educated to GCSE level or the equivalent with Grades A-C in English and Mathematics
Desired Criteria
* Previous administrative or receptionist experience; gained ideally in a hotel or customer-facing role
Skills you'll need
* Exceptional Customer Service Skills
* Reception skills
* Reservation skills
* Local Knowledge Skills
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