YOUR IMPACT
Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? Do you have a background in risk management and controls operating in the 1st line? We’re looking for a first line risk analyst to support our business risk team in our Marcus UK business
What you’ll do:
- Supports the Business Risk Managers in designing and developing suitable controls for the Marcus Operations team
- Works with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross‑functional teams and processes and works with risk manager to define and set controls to ensures compliance
- Carries out monthly control testing on all procedures, as directed by the management team, to identify any gaps in controls of new / emerging risks
- Completes ongoing risk assessments of agreed procedures, as directed by the wider management team; analysing existing risks along with new and emerging risks and identifying, describing and estimating the risks affecting the team
- Works closely with Training team to establish quality issues and ensure this is embedded into policies, procedures and controls
- Partners with Training and Development analysts to collect and analyze data from each audit/monitor activity and assist customer support teams with the development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results
- Supports regular audits of policy and compliance to standards
- Supports and maintain the Risk Control Self Assessments for the Customer Support teams
- Inputs into the monthly Risk and Compliance dashboard
- Provides control results to feed into monthly report on control testing
- Works with business risk strategy manager to ensure the incident management and business continuity plans are understood
- Deputises for business risk managers as required
- Ensure that all risk actions are updated regularly, and closed as appropriate
What we’re looking for:
- Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team‑oriented and fast paced environment
- Proven ability to lead by example, with a positive attitude
- Good interpersonal skills
- Excellent communication and delivery skills
- Good presentation skills
- Ability to lead teams and drive performance standards
- Good leadership skills and the ability to motivate and coach staff
- A desire to help others work towards targets and develop their skills
Basic Qualifications
- Basic understanding of risk management, preferably within Retail Banking environment
Desirable Qualifications
- Experience in a regulated and audited service environment
- Understanding of the UK regulatory environment
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
