Join to apply for the Customer Complaints Advisor role at Currys plc
2 days ago Be among the first 25 applicants
Join to apply for the Customer Complaints Advisor role at Currys plc
Role overview:
Do you enjoy talking to customers and solving problems?
Location and Details:
* Birchwood
* Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD
* Fixed Term Contract
* Full Time
* Grade 2
* Salary - £27393.60 per annum plus performance-related bonus up to 10% (payable after 3 months)
* Working Hours: 40 hours/week on rotational shifts between 8:00 AM to 8:00 PM, Monday to Friday. Includes some weekends and public holidays.
* Initial on-site training for at least 4 weeks, with hybrid work options thereafter.
Company and Culture:
At Currys, we’re passionate about helping everyone enjoy amazing technology. We pride ourselves on excellent customer service, supported by a team of 25,000 colleagues. We foster a culture of learning, growth, and inclusivity.
Role Responsibilities:
* Investigate and manage customer complaints from initial contact to resolution.
* Communicate with customers and internal teams via phone, email, or letter, providing updates.
* Identify causes of issues using available tools for timely resolution.
* Provide feedback and suggestions for improving customer service.
Candidate Requirements:
* Excellent customer service skills.
* Confident communicator with strong written skills.
* Good problem-solving skills.
* Attention to detail and accuracy.
* Availability to work shifts including evenings and weekends.
* Experience in managing complaints is advantageous.
Benefits:
* Performance-related bonus
* Product discounts on tech
* Wellbeing initiatives
* Hybrid working options
Why Join Us:
Join our Contact Centre team and develop your career with ongoing training. Help us make a positive impact on people and the planet through recycling and repairing tech. We are committed to diversity and inclusion, offering support during the application process if needed.
Additional Information:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Retail
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