Job summary
Children & Family Health Devon (CFHD) - Business Support Team Leader
We have an exciting opportunity for a full time, office based Business Support Team Leader to join our friendly team working within the Single Point of Access (SPA) Team in Exeter.
Children and Family Health Devon (CFHD) is the place to be!
We have developed an innovative, integrated model of children's community services and are looking to appoint enthusiastic individuals within the business support function. You will be joining a strong, enthusiastic and supportive group of professionals who will be your peers and colleagues - this provides a real sense of professional collaboration at work that will be an asset to your daily work, your career development and your support network.
Full time, office based role
Main duties of the job
The role will be based within the fast paced environment of the Single Point of Access overseeing all administrative functions which include call handling, generic mailbox management, referral management and data entry.
You will provide day to day line management of up to eight direct reports and also hold your own administrative workload.
About us
Children and Family Health Devon provide health servicesfor children, young people and families across Devon. Our hope is that our services help children and young people to feel healthy, happy and safe.
Careers - Children and Family Health Devon
Why work with us
Job description
Job responsibilities
1. To provide day to day line management of a team of up to eight direct reports.
2. Dealing with all management issues such as workload, performance, absence, annual leave, appraisals and all other HR issue which may arise
3. Oversight of your teams responsibilities which include data entry, referral management, call handling, generic mailbox management.
4. You will also support the SPA administrative duty function, which includes data validation.
Please see full job description.
Person Specification
Qualifications and training
Essential
5. GCSEs or equivalent
6. Relevant administrative or IT qualification ECDL, RSA, NVQ etc
7. Qualification in supervisory or line management or relevant experience to NVQ 4 or equivalent level
Desirable
8. NVQ Level 4 or equivalent experience
9. Qualification in supervisory or line management or relevant experience
Knowledge and experience
Essential
10. Computer literate
11. Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
12. Good knowledge of a wide range of office procedures
13. Clerical, administrative or reception experience
14. Experience in line management of administrative staff
15. Experience within a customer care, healthcare or social care setting
Desirable
16. Good knowledge of a wide range of office procedures
17. Experience of dealing with difficult HR/staffing issues
18. Experience of Supervision of Staff
19. Experience of HR Processes
20. Experience in Minute Taking