Our client requires a temporary call handler to work in their team on a temporary basis for 5 months helping their customers live safely and independently in their own homes. As a call handler, you’ll provide essential support through our 24-hour service — answering calls, offering reassurance, and coordinating emergency responses when needed. This role is 22.5 hours per week on a shift rotation basis.
What you’ll do:
1. Respond to alarm and telephone calls promptly and professionally.
2. Provide advice, reassurance, and contact emergency services or relatives when required.
3. Maintain accurate records and update customer databases.
4. Support the out-of-hours services, including emergency repairs and customer assistance.
5. Work to the highest standards of care and service delivery.
About you:
You’re calm under pressure, compassionate, and an excellent communicator. You’re confident using computer systems, enjoy helping others, and can work flexibly as part of a 24/7 rota.