Service & Delivery LeadBridgend
Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team.
This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.
This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment.
What you'll be doing
* Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment
* Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers
* Acting as the main operational point of contact for customers following the sales process
* Managing delivery timelines and ensuring installations meet technical and operational standards
* Identifying delivery risks, resolving issues early and escalating where required
* Monitoring service performance, warranty trends and recurring issues to support continuous improvement
* Developing clear processes and frameworks around delivery, onboarding and service coordination
* Tracking delivery milestones, service performance and operational KPIs
* Maintaining strong customer relationships and ensuring operational issues are resolved quickly
What we're looking for
* Experience in service delivery, operations, project delivery or customer operations, ideally within a technical or engineering-led environment
* Experience coordinating multiple stakeholders across projects
* Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors)
* Experience improving or implementing operational processes
* Confidence managing escalations and resolving complex service issues
* Experience using CRM or service management systems
* Full UK driving licence and willingness to travel to customer sites
What you'll get in return
* Salary up to £45,000 depending on experience
* Monday to Friday, 9:00am - 5:00pm
* Subsidised gym and canteen
* Free on-site parking
* Easily accessible location from the M4
* Opportunity to join a growing business at an exciting stage of expansion