Overview
An excellent opportunity has arisen for a Head of Consultancy in Fleet, Hampshire. This is a hybrid role although there will be a requirement to attend site visits, with occasional international travel.
Our client is on a mission to enable their customers to unlock their business potential via Sage X3, Sage Intacct, as well as their own complimentary propriety X3CloudDocs solution. Helping their customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do.
Key Responsibilities
* Lead and inspire the Consultancy and Customer Support teams, fostering collaboration, innovation, and a culture of continuous improvement
* Streamline and enhance business processes to boost operational efficiency and service quality
* Oversee the planning and delivery of consultancy projects, ensuring they're completed on time, within budget, and exceed client expectations
* Act as a trusted advisor and senior escalation point for customers, building strong relationships that drive loyalty and repeat business
* Contribute to the company growth strategy by aligning consultancy services with commercial goals and exploring new service opportunities
* Partner closely with the Sales, Project Management, and Support teams to deliver a seamless customer journey
* Define and track key performance indicators, utilisation, and revenue forecasts, ensuring continuous performance improvement
* Provide strategic leadership for the Customer Support function, ensuring exceptional service and consistent client experiences
* Champion collaboration, knowledge sharing, and operational excellence across all consultancy and delivery functions
About You
* Proven leader with experience building and inspiring high-performing consultancy or professional services teams
* Deep ERP knowledge, ideally Sage X3, with hands-on experience in software implementation and project delivery
* Skilled in consultancy best practices, delivery frameworks, and managing multiple complex projects
* Commercially savvy, balancing customer satisfaction, resource management, and business profitability
* Exceptional communicator and collaborator, with strong stakeholder management and negotiation skills
* Strategic thinker with a practical, hands-on approach, resilience, and strong problem-solving ability
* Customer-focused, passionate about delivering value and excellence at every stage of the client journey
* High integrity, professional, and committed to continuous improvement and team development
* Degree-level education or equivalent experience; project management certification (PRINCE2, PMP, etc.) and leadership/consultancy training are advantageous
About the company
At this company, you'll have the opportunity to get your hands-on cutting-edge technology and innovative products that make a real impact. You'll be part of a friendly, talented team where collaboration and fresh ideas are valued, along with the autonomy to shape how you work with plenty of encouragement for professional growth.
They are set in leafy Church Crookham (GU52 0RJ) and there is on offer:
* A competitive salary
* 25 days' holiday
* Healthcare Cash Plan
* Employee Assistance Programme
* Volunteering Leave
* Discretionary paid sick leave
* The flexibility to work on a hybrid basis
* Free car parking available
Applying
Please note that eRecruitSmart is advertising the role of Head of Consultancy, on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work and reside in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
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