Account Manager | Delivering High Value Client Partnerships at Index
What is Index?
Index is one of the fastest growing recruitment companies in the UK, scaling from four million to ten million in revenue in just eighteen months. We operate exclusively within the staffing sector, partnering with high growth businesses through retained and strategic recruitment solutions.
Our growth is built on people. We believe performance accelerates when individuals are given ownership clarity and genuine opportunity. At Index we invest heavily in our employees, provide clear progression and foster a culture rooted in ambition accountability and development.
Founded on the belief that people stay when they are challenged supported and trusted, Index offers a fast paced environment where quality delivery and long term relationships are valued as highly as results.
The opportunity
We are hiring an experienced Account Manager to join our Liverpool office, working across three major retained client accounts.
This is not a sales role. There is no expectation to generate new business. The focus is on managing existing client relationships delivering high quality recruitment solutions and acting as a trusted partner to key stakeholders.
This role is ideally suited to a proven 360 recruitment consultant who enjoys recruitment and client ownership but is looking to step away from business development and focus on delivery quality and long term partnerships.
Responsibilities and expectations
* Managing and developing relationships with retained key client accounts
* Acting as the primary point of contact for senior client stakeholders
* Overseeing the full recruitment lifecycle from role briefing to placement
* Delivering high quality candidate shortlists within agreed timeframes
* Working closely with internal delivery and leadership teams
* Ensuring exceptional service levels and repeat business through quality delivery
* Representing Index professionally with international clients including overseas travel
Background requirements
* A strong and consistent track record in recruitment
* Experience managing client relationships and delivery at pace
* Commercial awareness and professional communication skills
* Confidence working with senior stakeholders and retained clients
* A focus on quality service rather than volume led recruitment
Professional growth at Index
* Clear progression routes aligned with business growth
* Ongoing coaching from Directors and top performers
* Exposure to retained and international client accounts
* Opportunity to develop into senior account leadership roles
* International travel and long term global opportunities
* Competitive compensation aligned to experience and performance
Enjoying your job at Index
* Unlimited annual leave
* Charitable leave
* Wellbeing breaks during the week
* Company credit card for business activity
* Monthly social events and team incentives
* Annual incentive trips
* High energy Liverpool office environment