Real Recruitment is excited to be working on behalf of our client to recruit a Dutch-Speaking Insurance Support Advisor / Customer Service Advisor to join their Dutch Bilingual insurance Customer Service team on a full time, permanent basis, with Hybrid working options available.
What’s Available To You:
This is an excellent opportunity for a highly professional, customer-focused individual who is fluent in Dutch and experienced in delivering service to the Dutch-speaking market, to join a growing team in a supportive environment where your contributions are truly valued
SALARY: to £26,125 per annum DOE
* Hybrid Working Available: 2 WFH Days / 3 Office Days
* Company Pension
* Life Insurance
* Private Medical
* Health & Wellbeing Programme
* Full Onsite Training & Induction Programme
* Fantastic Training & Career Development Opportunities
* All IT Equipment Supplied
What You Will Be Doing As Dutch-Speaking Customer Service Advisor
As a Bilingual Customer Service Advisor, you will be responsible for delivering exceptional customer service to Dutch-speaking B2B clients. Your key duties will include handling inbound queries from existing customers via telephone and email - This opportunity holds high quality standards as you will be working within the financial services sector.
* Handle customer service queries from Dutch-speaking clients via telephone and email
* Complaints resolution.
* Data-Entry - Log and maintain accurate customer records
* Arrange and process payments for clients
* Translate documents and correspondence as required
* Meet productivity targets, supporting the team to achieve business goals
* Ensure compliance with FCA guidelines and underwriter standards.
Working Hours: 37.5 hours per week | Monday to Friday
What You Will Bring
* You will be fluent in Dutch, both spoken and written to a professional standard
* Strong MS Office experience
* Experience in delivering customer service or Administration
* Strong organisational and prioritisation skills with excellent attention to detail
* Capable of effectively managing Team relationships remotely
* Hold the right to work in the UK
PLEASE NOTE: The work for home days are set at a maximum of two days per week - This is not a fully remote role, therefore you should be within easy commuting distance of Bristol City to be considered for this position.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and wanting to join a truly fantastic organisation who can offer genuine career development opportunities, we would love to hear from you. Apply and we will be in touch to discuss