Objective/purpose To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows. Principal roles and responsibilities * Provide responsive and effective IT support to internal teams. * Maintain, troubleshoot, and enhance billing system. * Tracking and ensuring connectivity, investigating and resolving issues with non-communicating software in collaboration with technical staff and field engineers. * Travel to sites to install, repair, and configure hardware. * Assist in generating and sending bills via the billing platform. * Contribute to the development and optimisation of internal IT workflows and processes. * Working with software suppliers to create, test and implement new solutions. * Carrying out other tasks and duties as required appropriate to the post. Knowledge, Skills and Experience Required Essential: * Proactive and self-motivated with a strong sense of ownership. * Strong organisational skills with the ability to manage and prioritise your own workload. * Excellent analytical and problem-solving skills. * Eagerness to learn and adapt to...