Senior Support Worker - Homelessness Services Banbury, Oxfordshire £29,350 per year 37.5 hours per week | Permanent Shift Pattern (4-week rota) Week 1: Monday - Friday, 8:00am - 4:00pm Week 2: Monday - Friday, 12:00pm - 8:00pm Week 3: Monday - Wednesday, 9:00am - 5:00pm | Saturday & Sunday, 8:00am - 8:00pm Week 4: Wednesday - Friday, 9:00am - 5:00pm About the Role A well-established homelessness support provider in Banbury is looking for a Senior Support Worker to join their dedicated team. This role supports two key services designed to assist individuals experiencing homelessness and those with complex needs. One service provides Step Down accommodation for individuals discharged from hospital, helping them transition safely into the community. The second provides temporary accommodation and support for individuals preparing for independent living or requiring emergency housing provision. Working as part of a small, supportive, and dynamic team, you will play a key role in providing high-quality support, managing complex cases, and helping individuals move towards stability and independence. This is a rewarding opportunity for someone passionate about supporting vulnerable people and making a genuine difference in the community. Key Responsibilities Assess, monitor, and manage risk for individuals accessing the service Review referrals, assess suitability, and coordinate client admissions Deliver high-quality support and housing management in line with organisational policies Develop individualised support and move-on plans for clients with complex needs Work closely with partner agencies including healthcare services, housing providers, and social services Support clients to move towards suitable long-term accommodation within agreed timeframes Facilitate activities and engagement opportunities to build confidence and independent living skills Manage and maintain Housing Benefit claims Maintain accurate records and update internal IT systems Attend and represent the service at multi-agency meetings Respond to challenging situations and follow safeguarding procedures where necessary Support new staff and contribute positively to the wider team environment What We Are Looking For Essential Understanding of the challenges faced by people experiencing homelessness Experience working in a frontline, face-to-face support environment Experience supporting individuals with mental health, substance misuse, or complex needs Knowledge of trauma-informed approaches Strong communication and relationship-building skills Ability to manage challenging behaviour and crisis situations Good IT skills including Microsoft Office Strong organisational and case management skills Desirable Experience working in a hostel or supported housing environment Experience working within homelessness services or community support organisations Personal Qualities We are looking for someone who is: Compassionate and empathetic Motivated by helping others achieve positive outcomes Able to work well under pressure in a fast-paced environment A strong team player with a proactive and positive attitude Organised, resilient, and solution-focused Safeguarding & Equality This organisation is fully committed to safeguarding vulnerable adults, children, and young people. All staff are expected to share this commitment and follow safeguarding policies and procedures. They are also committed to equal opportunities and diversity, welcoming applications from all sections of the community. Interested? Apply now to join a passionate team supporting individuals to rebuild their lives and move towards a more stable future. OxSW