Job Description
We pride ourselves on delivering exceptional IT services and support to some of the most prestigious legal firms in and around the London area. Our commitment to excellence and innovation sets us apart in the industry, and we are looking for a talented Senior IT Engineer to join our dedicated team.
We are seeking an experienced and skilled Senior IT Engineer to provide 3rd level support and complete ad-hoc project work based on the Microsoft platform. You will need at least 2 years' experience working in a 3rd Line Support role. The successful candidate will play a pivotal role in ensuring the smooth operation and efficiency of our clients' IT systems, delivering top-tier support, and driving technical projects to completion.
Key Responsibilities
- Provide expert 3rd level support to legal firms, troubleshooting and resolving complex technical issues.
- Manage and execute ad-hoc IT projects, including system upgrades, migrations, and deployments based on the Microsoft platform.
- Collaborate with clients to understand their IT needs and deliver tailored solutions that enhance their operational efficiency.
- Maintain and optimize IT infrastructure, ensuring high availability, performance, and security.
- Provide mentorship and guidance to junior IT engineers, fostering a culture of continuous learning and improvement.
- Keep up-to-date with the latest developments in IT and legal technology to provide cutting-edge solutions to clients.
- Document all technical work, ensuring accurate and comprehensive records for future reference.
- Build and maintain strong relationships with clients, providing exceptional customer service and support.
Requirements
- Proven experience as a Senior IT Engineer, preferably within a managed service provider or legal firm environment.
- Extensive knowledge of the Microsoft platform, including Windows Server, Office 365, and Azure.
- Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues.
- Experience in managing and executing IT projects, with a track record of successful project delivery.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Relevant IT certifications are highly desirable.
- Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
- A proactive and self-motivated approach to work, with a commitment to continuous professional development.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with prestigious legal firms and cutting-edge technology.
- Ongoing professional development and training opportunities.
- A supportive and collaborative team environment.
- Central London location with excellent transport links.