Location
Worcester, UK
Type
Full-Time, Permanent
The Role
Own the end-to-end health of our applications ecosystem—ERP (NetSuite), integration services and connected third-party platforms. You’ll govern transactional data quality, lead integration strategy and operations, and manage external tech partners and app vendors to deliver reliable, scalable, and audit-ready flows across order, inventory, finance, and fulfilment.
Main Tasks & Responsibilities
* Set the roadmap for apps and integrations across Shopify, ERP, 3rd-party tools (WMS/3PL, returns, payments, marketplaces, PIM, forecasting, BI).
* Translate business objectives into functional backlogs and data contracts; prioritising value and risk.
* Select, contract, and govern third-party tech partners (agencies, iPaaS, app vendors).
* Define SLAs/SLOs, escalation paths, and QBRs; track delivery against scope, timelines, and budget.
* Drive partner performance, negotiate renewals, and coordinate joint release calendars.
* Administer and enhance middleware and native APIs/webhooks.
* Design resilient flows with idempotency, retries, and alerting; own runbooks and on-call triage.
* Reduce latency from Shopify to ERP; eliminate duplicates/orphans across orders, shipments, invoices, and refunds.
* Safeguard order-to-cash and procure-to-pay posting integrity (fees, taxes/VAT, FX, gift cards, deferred revenue).
* Ensure stock integrity across ATP, transfers, assemblies/CMT to finished goods, landed cost allocation.
* Own daily reconciliations: Shopify payouts, tax, payment provider fees, WMS vs ERP inventory.
* Define item/vendor/customer master standards; variants, bundles/kits/BOMs, barcodes.
* Enforce RBAC, approvals, data dictionaries, and retention policies; steward GDPR and vendor risk reviews.
* Run sandbox testing, regression suites, and CAB approvals for app/config changes and new connectors.
* Plan cutovers and rollback strategies; coordinate blackout windows for peak trading.
* Build near-real-time health dashboards (flow success, latency, exception reasons).
* Publish daily/weekly exception lists; coach teams to self-serve with playbooks and training.
* Implement agile rituals, incident post-mortems, and continuous improvement cycles.
* Support Motel on its sustainability journey, escalating ideas and encouraging means of improvement.
* This list is not exhaustive and other duties may be required, according to the needs of the business.
About you
* 6–10+ years across ERP/E-commerce integrations or applications management in retail
* Deep working knowledge of NetSuite (transactions, items/BOM, inventory, accounting) and Shopify/Shopify Plus (orders, payments, refunds, webhooks).
* Hands-on with iPaaS (Patchworks), REST/GraphQL APIs, JSON payloads and queues.
* Proven vendor management (RFPs, SOWs, SLAs, QBRs) and budget ownership.
* Strong grasp of order-to-cash, procure-to-pay, landed cost, VAT, and revenue recognition.
* SQL proficiency; comfortable reading logs/payloads and building lightweight transforms.
* Excellent communicator who translates technical detail into business outcomes; calm in live-ops and controls and monitors 3rd party performance.
* Experience with BI tooling (Looker/Power BI) and Git-based change control for data assets would be desirable.
* Security/compliance familiarity (SOC 2, ISO 27001) and GDPR DPIAs/vendor risk would be desirable.
What's in it for you?
* Competitive salary in line with industry benchmarking
* 3% pension contributions from Motel; dependant on 5% pension contributions from yourself
* 25 days annual leave; with additional days for long service
* Birthday day off post probation
* Team socials and meetups
* Monthly well-being activities to support your health and wellbeing
* Tailored progression pathways
* A thorough health support service
* Access to professional support & mentoring
* Bonus Scheme for all employees, paid out twice a year at management discretion
* Motel discount
* Motel is a growth mentality company
* Option to work from home 2 days a week post probation
At Motel Rocks, we value and believe in fostering an inclusive and diverse environment for our employees, customers, and partners. We are committed to building a brand that celebrates differences and promotes equal opportunities.
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