Are you a confident Service Coordinator looking to join a growing, progressive company?
Well read on…!
Our client is looking for a Service Coordinator to be responsible for the delivery of first class customer service, assist with engineers needs and be highly organised to complete appropriate administrative tasks
Main duties to include:
* Allocate and plan the company’s field engineering resources, communicating in good time and to the agreed standards.
* Organise spare parts, plant and equipment to correspond with site attendance.
* Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner.
* Effectively plan to deliver budget/KPI level performance monthly, ensuring sufficient work is generated/available to avoid shortfalls to plan.
* Ensure the vehicle fleet is kept in good condition, serviced and maintained in accordance with manufacturers recommendations/statutory requirements at all times.
* Presentation of agreed reporting in an accurate and timely manner.
* Organise appropriate documentation, PPE, work equipment, accommodation and travel arrangements for field engineering staff.
* Contributing towards the creation of a healthy, conducive working environment for our field engineering team optimising retention and future candidate attraction, where necessary assisting the Service Manager with supplementary recruitment requirements.
* Maybe required to travel to offer the best service possible
The right candidate must have
* Hold similar experience or have worked in a scheduling/planning/service environment
* Knowledge of working with SAP
* Face to face customer service experience
* Have the ability to offer professional customer service
* Confident to deal with all queries thrown their way
* Have strong IT experience
This role is working on a permanent basis, Working full time hours Monday to Friday
Salary is negotiable depending on experience – Approx £(phone number removed)k