Account Manager - SaaS | Hybrid | Derby Salary: £40,000 - £45,000 Commission (OTE ~£1.5k) Benefits Location: Derby (Hybrid - 2-3 office days/month) We're working with a growing SaaS provider that's looking to bring on a proactive Account Manager to join their team. This role is perfect for someone with B2B software experience, a passion for client success, and a solid background in account management or support. You'll manage a portfolio of business clients, delivering excellent service, supporting onboarding, and identifying upsell opportunities. If you enjoy building relationships and helping clients get real value from a platform-this could be a great fit. Key Responsibilities as Act as the main liaison for a set of assigned client accounts, ensuring high levels of satisfaction and engagement Respond promptly to customer queries, offering functional and technical support where required Deliver compelling system demonstrations to prospects, new customers, and existing users Support onboarding processes including setup, training, and initial adoption Identify and pursue upsell opportunities to help clients benefit from additional features and services Work closely with the product and support teams to resolve issues, relay feedback, and continuously improve service delivery Maintain accurate CRM records including client interactions, feedback, and commercial opportunities Monitor client usage and engagement levels to ensure maximum platform value Requirements 3 years' experience in Account Management, Customer Success, or similar Experience in B2B software environments and CRM systems Excellent communication skills and client-first mindset Confident presenting to clients and running product walk-throughs Strong organisational skills and ability to manage multiple accounts SaaS or tech background (Fleet industry experience not required) Knowledge of customer lifecycle management and HubSpot is desirable Package Salary: £40,000 - £45,000 base Commission scheme with OTE of approx. £1.5k annually (dependent on company targets) Company car scheme 27 days' holiday bank holidays Paid day off for your birthday Pension scheme and employee Assistance Programme (EAP) Two paid volunteering days per year Interested? Please click apply now if you are interested in the role and click apply now. ADZN1_UKTJ