Senior Customer Collaboration Specialist
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increases supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.
How you will contribute
* Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
* Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
* Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
* Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
* Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
* Experience in CS&L function, ideally with knowledge of customer supply chain management
* Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
* SAP, information systems, process design, standard operating procedures
* Experience leading and developing a team
* Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
* Great interpersonal, teamwork and communication skills
* Able to influence, negotiate and apply commercial acumen
More about this role
What you need to know about this position:
We are simultaneously recruiting for two roles: permanent position and 12-month secondment
Travel requirements
Maximum of 10% of travel to customers as part of the role.
Relocation Support Available?
No Relocation support available
Job Type
RegularCustomer Collaboration (CLD)Customer Service & Logistics
Senior Customer Collaboration Specialist
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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