1 week ago Be among the first 25 applicants
About the Role
As an RLO, you’ll be the key point of contact between residents and our delivery teams, ensuring smooth communication and minimal disruption during retrofit works. You’ll support projects that aim to create warmer, healthier homes while helping residents reduce fuel bills and carbon emissions.
Scope of Works
* Insulation and ventilation upgrades
* Window and door replacements
* Installation of renewable technologies (Solar PV, Air Source Heat Pumps)
Why Join Us?
* Improving living conditions for households in Manchester
* Supporting the UK’s net‑zero goals
* Building trust and engagement within local communities
What We’re Looking For
* Excellent communication and interpersonal skills
* Experience in customer‑facing roles, ideally within housing or construction
* Ability to manage resident expectations and resolve issues sensitively
* Organised, empathetic, and solution‑focused
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
About Wates
Wates is one of the UK’s leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
#J-18808-Ljbffr