Join the Arriva Road Transport Services Team as a Duty Controller!
Location: Derby with hybrid working.
Contract: Permanent, 4 on 4 off shift basis
Salary: £26,995 per annum
Company; Arriva Road Transport Services
Who We Are
Arriva Road Transport Services (ARTS) oversee and manages all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.
At ARTS we’re all about smooth operations and seamless service delivery. We're a fast-paced, client-centric team that’s committed to delivering the very best. And now, we’re looking for a Coordination Assistant to join our team.
If you love problem-solving and can keep things running smoothly, we want you to be the person that supports our Coordination Manager and the wider team.
The role is fast-paced, rewarding, and offers a fantastic opportunity to develop within an exciting industry.
What you’ll be doing;
You will deliver an effective and efficient support service for Train Operating Companies pre-planned and emergency rail replacement requirements.
Day-to-Day Responsibilities;
1. Rostered part of a team to deliver effective rail replacement service for internal (AUKT) and external TOC’s, working a shift pattern based on a 24/7 roster, includes weekend work and night work on a 4 on 4 off basis. Hybrid working means 2 out of 4 shifts can be worked from home.
2. Author and distribute incident reports where necessary to support the compliance arm of the business.
3. Use Oracle to raise requisitions for purchase orders
4. Respond to TOC/customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach) and co-ordination staff through platforms such as text messaging, Microsoft Teams and telephony.
5. Liaising with other External TOCs during joint operations
6. Ensure all services are monitored and tracked to ensure that they are running on time.
7. Proactively manage operational issues arising on the day.
8. Work closely with TOC Controllers and suppliers by communicating on a regular basis.
9. Manage the provision of stand-by vehicles.
10. Completion of paperwork involved in the day to day running of the department, including data input into Decision Support and Operational Management Systems.
11. Work closely with the other Arriva departments – to ensure the smooth and efficient operation of the business.
12. Responsible for making sure coach and taxi services are procured to the agreed Arriva pricing structure.
What you need;
13. Organisation: able to deal with multiple requests and priorities
14. Attention to Detail: ensuring everything is accurate and on point.
15. Technical; comfortable with IT and can use different software (Microsoft Office)
16. Geographic Knowledge: You’ve got a strong knowledge of UK geography – the more roads, routes, and railways you know, the better!
17. Communication: Whether it's liaising with the team or managing a roster of 280+ casual staff, you’ve got the communication skills to handle it.
Our benefits include:
18. Free travel on Arriva branded rail services around the country
19. Arriva Village – web based discounts on various products/services on the high street
20. Employee Assistance Programme – 24hr helpline, covering a multitude of subjects
Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.
Ready to make the next step?
If you’re ready to take your coordination skills to the next level, we’d love to hear from you!