Supervisor
Location: Lakeside Shopping Centre, West Thurrock, Grays
Salary: £13 - £14 per hour
Vacancy Type: Permanent, Full-time
We’re looking for an energetic and ambitious retail leader to join our Lakeside team as a Supervisor. This is an exciting opportunity for an experienced Senior Sales Associate, Key Holder or Supervisor who is passionate about delivering exceptional customer experiences and developing their retail management career with a globally recognised premium brand.
As a Supervisor, you will play a key role in supporting the management team, driving sales performance and leading by example on the shop floor. You’ll help create a high‑performing team culture while delivering the premium service standards that define the Lacoste brand.
About Lacoste
At the crossroads of fashion and sport, Lacoste creates and liberates movement. Present in nearly 100 countries, Lacoste is a globally recognised premium lifestyle brand known for its heritage, innovation and commitment to excellence. As part of the MF Brands Group, alongside Aigle, Gant and Tecnifibre, Lacoste offers exciting career opportunities within an international retail business that values ambition, teamwork and personal development.
The Role
As Supervisor, you will be responsible for supporting the day‑to‑day operation of the store while helping to motivate and develop your team to achieve outstanding results. You will lead from the front, delivering exceptional customer service and ensuring every customer experiences the very best of the Lacoste brand.
Key Responsibilities
* Lead by example to deliver exceptional customer service and sales results
* Support the management team in achieving sales and KPI targets
* Coach and motivate team members to maximise performance
* Act as a role model for customer experience and brand standards
* Drive customer loyalty through meaningful customer engagement
* Support the smooth running of daily store operations
* Maintain exceptional visual merchandising and store presentation standards
* Support stock management, compliance and operational processes
* Take responsibility for opening, closing and key holder duties where required
* Promote a positive, collaborative and performance‑driven team culture
Essential Experience
* Previous experience in a Supervisor, Senior Sales Advisor, Key Holder or Team Leader role within retail
* Experience working towards sales and KPI targets
* Strong customer service and relationship‑building skills
* Confidence leading and motivating others on the shop floor
* Ability to work effectively in a fast‑paced retail environment
Desirable Experience
* Experience within fashion, lifestyle, premium or luxury retail
* Experience coaching or mentoring team members
* Additional language skills
Personal Qualities
* Passion for retail and customer experience
* Strong communication and interpersonal skills
* Positive attitude with a proactive approach
* Team‑focused leadership style
* Commercial awareness and attention to detail
* Desire to learn, develop and progress within retail management
Reward and Benefits
* Competitive Commissions Scheme
* 28 days annual leave entitlement inclusive of bank holidays
* Up to 65% off Lacoste products
* Employee Assistance Programme
* Uniform Allowance
Equal opportunities
At Lacoste, we are committed to making equal opportunities a reality. Inherited from our unique vision of fashion‑sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents. We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential.
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