Overview
As an experienced operative, the Grade 4 is expected to lead by example and ensure their station achieves the correct quality, delivery and safety at all times. Role holders will embrace continuous improvement and will constantly strive to enhance upon yesterday's results, fostering a high-performance culture amongst their peers ensuring each team member passes their work on with pride. Deliver high standards of repairs both onsite and at Retailers/Customers during response visits. The role holder will demonstrate strong leadership through the application of 5S (keeping work stations ordered, clean and tidy) and making sure all team members follow the correct Standard Operating Procedures and Bailey working rules. The first point of escalation for any issues or concerns. Passionate about helping others and desire to constantly challenge themselves, they will support through taking part in business projects, cross‑training (across the business) and helping solve real‑time production issues. This role will be constantly assessed and reviewed, and job holders will recognise and play an active part in the annual evaluation process for grading.
Responsibilities
* Ensure you and all team members are working safely and wearing the correct PPE, Bailey Uniform, and have arrived on time and ready for the start of shift brief. Challenging those who do not meet the standard and escalating issues to your Team Leader when necessary.
* Working with your Team Leader, manage the station(s) processes, identifying concerns at the start of shift and escalating these to the Team Leader. Coordinate the repairs that have been tasked to ensure repairs will be completed on time.
* Mentor and coach G1, G2, G3 and new team members, providing advice and support. Share ideas and include team members when concerns are highlighted or quality problems are raised.
* Identify and correct any inappropriate behaviour, report any breaches of safety to the Workshop Controller. Report any Near Misses or Accidents using the appropriate paperwork in a timely fashion. Work with the Health & Safety Manager on improving the safety of the area you work.
* Take responsibility for ensuring that G1, G2 and G3 operators maintain high standards of workmanship. Understand the daily workload and any relevant information.
* Carry out appropriate diagnosis to confirm root causes and complete concise repair write‑ups documenting all work undertaken.
* Plan for assigned response visits. Understand what is required and that you have allocated the required tools and parts to complete the repairs during the visit.
* Always be presentable in Bailey Uniform and always wear the appropriate PPE whilst in the workshop and during response visits.
* Understand the repairs required and the timescales necessary. Communicate to all members of the team to ensure parts are delivered at the right point, in the right quantities, to the correct quality standard and at the right time.
* Provide training to Retailer workshop operatives on repairs as required during response visits.
* Deliver high standards of workmanship on all repairs.
* Take on all tasks as assigned by the team leader.
* Always use protective covers and equipment during repairs. Create a first‑time‑fix environment to ensure we maintain our standard agreements and return units to customers without damage.
* Liaise with customers to demonstrate correct operation of systems fitted to Bailey product and provide technical guidance when required. Take action to avoid repeated mistakes.
* Seek right 1st time on all completed work.
* Assess repairs to ensure all work will be completed on time.
* Seek feedback to ensure standards are maintained.
* Have a can‑do attitude towards the workload. Do what is needed to get the job done right the first time.
* Respect each other and be kind. Ask “How can I help?” to support the team.
Qualifications
* Good communication skills both with internal and external parties.
* Full, clean UK driving licence. Ideally covering above 3500 kg but not essential.
* Good written skills and comfortable with computers.
* Desire to deliver high standards of customer service and always represent Bailey in a positive light.
* Ability to complete appropriate diagnosis to understand root‑cause failure to ensure repairs are completed effectively and deliver on our first‑time‑fix targets.
* Experience in a vehicle repair environment and/or skilled at DIY tasks.
* Experience with gas and electric operating systems.
* Capable of achieving at least 6 processes across 3 stations to Standard Operating Procedure (S.O.P.).
* Capable of performing 3 A‑grade processes to S.O.P.
* Act as a positive role model, fostering a high‑performance culture through effective teamwork and initiative. Always taking a positive approach to work and colleagues.
* Evidence of teaching/mentoring temp, G1, G2 and G3.
* Able to demonstrate leadership within a station.
* Able to demonstrate evidence of continuous improvement.
* No live warnings for performance or conduct. Excellent attendance and time‑keeping.
* Adherence to all health and safety procedures.
Company Information
Bailey of Bristol is one of the UK’s leading manufacturers of leisure vehicles, with a proud history of craftsmanship and innovation. We are committed to producing high‑quality leisure vehicles that inspire adventure, and we take pride in our skilled workforce, strong team culture, and dedication to excellence.
We have been building Bailey leisure vehicles here in South Bristol since 1948 and are now very much part of the local community. We are also the tenth largest private company in Bristol and the largest recruiter in the area. The majority of our employees live nearby and have been with us for a long time, with the average length of service around 10 years. As a result, our workforce possesses the necessary skill and experience to successfully produce a complex range of caravans, motorhomes and campervans in the same production facility. As a large business we have opportunities in many areas and can offer people wide and varied careers, all of which attract an excellent benefits package. We are continually reviewing our offering to ensure we remain an employer of choice in the local area.
Benefits
* Competitive salaries (with entry‑level hourly rates above the Real Living Wage)
* Enhanced Company Pension Scheme
* Life Assurance Cover from day 1 of employment
* Salary exchange Cycle to Work scheme
* Financial support through salary advance and travel loan schemes
Social & Culture
* Excellent holiday entitlement (25 days a year plus Bank Holidays) with additional entitlement for long service
* Enhanced family‑friendly pay; Maternity pay (24 weeks full pay followed by 15 weeks statutory pay) / Paternity pay (2 weeks full pay)
* Longer weekends as a result of an early finish every Friday (role dependent & subject to business needs)
* Monthly recognition awards
* 25% discount at our partner company PRIMA Leisure
Health & Wellbeing
* Health cashback scheme
* Corporate gym memberships
* Bi‑weekly free fruit Mondays
* Employee Assistance Programme
* On‑site Mental Health First Aiders
* HRT treatment support
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