About the Role
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Were looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.
This is a high-impact leadership role where youll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. Youll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What Youll Do
* Lead and grow a high performing team of implementation managers and consultants
* Own and manage the Professional Services P&L, including revenue, utilisation, and margins
* Deliver complex, enterprise-scale implementations on time and to a high standard
* Build strong relationships with senior customer stakeholders, acting as a trusted advisor
* Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
* Design and implement scalable onboarding methodologies and delivery frameworks
* Drive innovation through AI, automation, and digital-first delivery approaches
* Lead the global scaling of Professional Services, including operating models and tooling
What Were Looking For
* 8+ years experience in Professional Services, implementation, or consulting within SaaS or technology
* 3+ years leadership experience managing teams in high-growth environments
* Proven experience owning or influencing a Professional Services P&L
* Strong track record delivering complex SaaS implementations
* Exceptional stakeholder management and executive presence
* Experience driving transformation, including automation or technology adoption
* Analytical mindset with a data-driven approach to performance and decision-making
Nice to Have
* Experience in Education or EdTech
* Background in management consulting or enterprise software delivery
* Project management certifications (PMP, PRINCE2, or similar)
Why Join Us?
* Opportunity to build and scale a global function from the ground up
* High growth environment with real impact and ownership
* Work at the forefront of AI driven transformation in Professional Services
* Collaborative, ambitious, and forward-thinking culture
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. xsngvjr Therefore we recommend you apply as soon as possible.