Job Description The role of Assistant Head of Operations is a vital link between leadership and the operational teams, ensuring that the company runs efficiently, meets targets, and continuously improves. Job Requirements Medical Reporting Industry Experience (Beneficial) NHS Background (Beneficial) Job Responsibilities Operational Management & Efficiency Assist in overseeing daily operations to ensure smooth business functions. Identify process inefficiencies and implement improvements for better productivity and cost savings. Monitor key performance indicators (KPIs) and report on operational performance. Ensure compliance with company policies, industry regulations, and best practices. Team Leadership & Supervision Support department managers and team leaders in achieving operational goals. Assist in hiring, training, and mentoring staff to enhance performance. Foster a positive and productive work environment, ensuring employee engagement. Address operational challenges and provide solutions to improve team efficiency. Strategic Planning & Execution Work closely with the Head of Operations to develop and implement business strategies. Assist in setting short-term and long-term operational goals aligned with company objectives. Contribute to forecasting, and resource allocation for optimal business performance. Analyse market trends and operational data to support decision-making. Customer & Stakeholder Management Ensure excellent service delivery and customer satisfaction. Maintain strong relationships with key stakeholders. Handle escalations and operational challenges to resolve issues efficiently. Collaborate with internal teams to enhance service quality and operational effectiveness. Risk Management & Compliance Identify operational risks and develop mitigation strategies. Ensure adherence to legal, safety, and regulatory standards. Maintain policies and procedures to safeguard business operations. Job Benefits - £35,000 - £40,000 DOE - 25 Days Holiday Bank Holidays - BHSF Employee Assistance Programme - Regular Company Events - More Benefits to come!