Overview
Field Service Engineer - South East region. Location: South East (London) area. This is a field-based role.
Purpose: To support the technical needs of Philips Imaging customers and customer service partners, installing, maintaining and repairing imaging equipment in a field and remote support capacity.
Responsibilities
* Operate at an advanced technical level to provide expert advice and solutions to customers and colleagues.
* Provide field-based and remote technical support to customers and colleagues in line with training and experience.
* Carry out corrective, preventative, installation and field change order activities on complex healthcare systems.
* Diagnose mechanical, hardware and software system failures using established procedures and information.
* Determine the most cost-effective repair/solution to minimize customer downtime.
* Actively participate in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.
You are part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first-class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.
You will report directly to the District Service Delivery Manager.
Required/Preferred Qualifications and Skills
* HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent highly desirable
* Experienced logical problem solver with ability to work independently
* Experience in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable
* Ability to process knowledge across multi-modality and diverse product ranges
* Ability to recognize new technologies and adapt to daily challenges
* Deliver high levels of customer service
* Competent in IT/Network diagnosis/system connectivity/remote service desirable
* Currently living in the South East region and flexible to travel to customer sites in the region
Benefits
From a competitive salary, car or car allowance as well as an incentive scheme, and access to career development opportunities; a career at Philips comes with all sorts of wonderful benefits. Speak to your recruiter about all that is on offer.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.
# LI- REMOTE
#J-18808-Ljbffr