The Marketing and Sales Support Administrator will play a critical role in supporting the sales and marketing team. This individual is responsible for a variety of administration and operational tasks that streamline the sales cycle and enhance the effectiveness of marketing campaigns. The ideal candidate has strong organisational skills, excellent communication abilities and a collaborative spirit.
Responsibilities
Sales Support
Administration assistance – provide extensive administration support to the sales team, including processing orders, scheduling meetings, demonstrations and appointments. Preparing sales materials, quotations, presentations and sales reports.
Customer Relationship Management (CRM) – Maintain the CRM database by updating client information, tracking interactions and ensuring data accuracy to support lead management and customer communication.
Lead qualification - assist with lead generation and qualification by researching potential clients, monitoring competitor activity and summarising incoming enquiries for the sales team
Customer service – Address customer enquiries via phone and email.
Marketing Support
Campaign coordination – help plan and execute marketing campaigns across various channels, including social media, email and online advertising
Content creation – Assist with the production of marketing materials, such as website content, brochures, social media posts and email newsletters
Social Media Management – Monitor and engage with social media platforms by scheduling content, responding to comments and tracking performance metrics
Event Planning – Support the organisation of events, demonstrations and trade shows by handling logistics and coordinating materials
Analytics and reporting – Compile reports on marketing campaign performance, sales metrics and marketing trends to inform strategic decisions
Qualifications
Previous experience in a sales support, marketing assistant or administration role is typically required.
Proficiency in CRM Software (eg ZenSell, Salesforce) is essential
Experience with Microsoft Office Suite and data entry
Communication – exceptional verbal and written communication skills to interact effectively with colleagues and customers
Organisation – strong organisational skills and excellent attention to detail to manage multiple projects and deadlines
Adaptability – A flexible and proactive approach to work
Team worker – A strong team player who can collaborate effectively across departments
Problem-solving - A customer centric approach to resolving issues and ensuring customer satisfaction