Repairs & Factoring Admin Assistant
Location: Glasgow
Salary: EVH Grade 5
Contract: Full-time
Department: Finance / Factoring
Reporting to: Factoring Team Leader
Are you organised, people-focused, and great at keeping things moving behind the scenes?
Do you enjoy helping customers, solving problems, and being the first point of contact in a busy repairs/factoring environment?
We're looking for a Repairs & Factoring Admin Assistant to join a warm, supportive team and play a key role in delivering an excellent service to factored homeowners.
About the Role
As the Repairs & Factoring Admin Assistant, you will be the friendly and efficient first point of contact for owners, contractors, and internal teams. You'll support the Factoring Team with a mix of customer service, repairs coordination, and general administration.
Your day-to-day will include:
Being the first point of contact for calls, emails, and queries from factored owners
Logging and processing repairs, answering repair-related questions, and raising proposed works
Supporting the administration of factoring complaints and responding to service queries
Providing admin support for Written Statements of Service
Liaising with contractors, suppliers, and local authorities
Assisting with owners' meetings and keeping records and property/owner data up to date
Issuing welcome packs to new purchasers
Taking card payments and setting up/amending direct debits
Working closely with the Property Team on repair requests
General admin duties to keep the service organised, smooth, and efficient
This role is ideal for someone who thrives in a busy, customer-focused environment and loves keeping everything running like clockwork.
What We're Looking For
We're seeking someone who brings a blend of strong admin skills, great communication, and a warm, customer-first approach.
Essential skills & qualities include:
Excellent IT skills, especially Excel
Strong communication and interpersonal skills
A customer-centred, confident, and friendly manner
Ability to work well across teams and build positive relationships
Proactive problem-solving
Highly organised, great with record-keeping, and able to manage your own workload
Experience we'd love to see:
Background in repairs administration or property services
Experience within a factoring service
Administration experience within a housing association or property factor
Use of property/repairs systems
A basic understanding of common technical/property terms
Interested?
Please apply now or email (url removed)
RG Setsquare is acting as an Employment Business in relation to this vacancy