Overview
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Service Delivery Manager. In this role, you will be responsible for overseeing the success and evolution of our Workday Application Managed Services portfolio. Your impact will extend beyond operational tasks to strategic initiatives ensuring customer satisfaction post-implementation. You will play a vital role in managing client relationships and driving account growth while maintaining high standards of service delivery and performance metrics.
Accountabilities
* Serve as the primary executive contact for AMS customers, aligning their Workday investment with business goals.
* Oversee service delivery against SLAs, analyzing data to resolve issues and achieve account health.
* Lead Monthly and Quarterly Business Reviews with client stakeholders to present performance metrics.
* Direct the resolution process for complex issues, ensuring effective long-term solutions.
* Manage revenue streams and profitability of your portfolio, forecasting budget needs accurately.
* Scope project enhancements and oversee resource allocation for effective project management.
* Support Sales teams in identifying and closing new opportunities within current client accounts.
Requirements
* 10+ years of experience in Managed Services or ERP Consulting (HCM, Finance, or Payroll).
* Strong familiarity with the Workday ecosystem is highly preferred.
* Deep understanding of ITIL best practices and experience with global delivery models.
* Proven ability in managing project budgets and revenue forecasting.
* Exceptional client-facing skills and ability to navigate complex organizational structures.
* Strong organizational skills to manage multiple workstreams effectively.
* Bachelor’s degree or equivalent; ITIL or PMP certifications are a significant plus.
Benefits
* Entrepreneurial environment fostering innovative ideas.
* Opportunities for impactful work and professional growth.
* Community outreach programs encouraging volunteer efforts.
* Learning opportunities supporting career advancement.
* Global operational presence with opportunities in various regions.
* Access to various Affinity groups for personal and professional support.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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