Customer Experience & Interior Design Advisor
Salary dependent on skills and experience
Office based - Darlington DL1
Permanent, 3 days per week, with the flexibility to increase to 5 days during busy periods or to provide holiday cover.
About us
We are a proud family-run business with a passion for quality, design, and great service. Based in the heart of Darlingtons Imperial Quarter, our beautiful store on Grange Road offers a curated selection of soft furnishings and lifestyle products from some of the worlds most respected brands - along with exclusive finds our customers love to discover. With frequent new arrivals and a reputation built on genuine customer care, we have created a shopping experience that keeps people coming back.
About the role
This is a hands-on, creative role that combines great customer service with a focus on interior design. You will support the Senior Designer and Business Owner across in-store, phone, and online channels - from giving style advice and managing bespoke orders to updating displays and assisting with social media. A flair for design, strong people skills, and attention to detail are key. CAD skills are a bonus, not a must.
What we value
Integrity: We act with honesty, transparency and mutual respect.
Consistency: Everyone gets the same clear and timely communication.
Ownership: We take pride in our work and ensure every customer interaction is a positive one.
Key Responsibilities but not limited to:-
Interior Design & Creative Support
Assist in developing design concepts and bespoke schemes for customers
Offer in-store advice on wallpaper, paint, fabrics, and styling
Support the maintenance and refresh of shop displays and window dressing
Collaborate with the Senior Designer to handle custom orders and queries
Edit product imagery (e.g. in Photoshop) and contribute to website content updates
Customer Service & Sales
Deliver a welcoming, knowledgeable service in person and by phone
Manage customer orders and liaise with suppliers where needed
Keep pricing and signage up to date across the shop floor and windows
Ensure the shop is well-stocked, tidy, and visually appealing
Participate in Shop-Watch and help maintain a secure environment
Warehouse & Fulfilment Support
Assist with packing and order fulfilment during busy periods or staff absence
Contribute ideas to improve efficiency and workflow where relevant
Social Media & Marketing
Help create, post, and manage engaging content across social channels
Support efforts to grow audience engagement and reach
General Housekeeping
Share responsibility for maintaining a clean and tidy shop and staff room
Education, Skills & Experience
GCSEs (or equivalent) in English and Maths (Grade 4 or above)
A warm, approachable personality and excellent communication skills
A creative eye and an interest in interiors and design
The ability to work well both independently and as part of a close-knit team
Resilience, flexibility, and a can-do attitude
CAD and Adobe Photoshop skills are desirable but not essential
Competence with Microsoft Word and Excel is a plus
Interested? If you feel that you possess the relevant skills and experience please send your cv by return. Please also include a cover letter explaining why you have applied for this role and your interest in interior design.
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