Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from ValuraNova
Executive Search Consultant - Medical Aesthetics at ValuraNova
We are excited to partner with a prestigious boutique aesthetic clinic in London on an incredible opportunity for a Patient Coordinator. This role is perfect for a highly personable, sales-driven professional who thrives on delivering exceptional patient experiences in a luxury setting.
As a trusted coordinator, you will be the first point of contact for patients, guiding them through their aesthetic journey with expertise, warmth, and confidence. Your goal is to build trust, educate patients on treatment options, and ensure they feel fully supported every step of the way. With a strong focus on consultative sales and luxury service, you’ll play a key role in converting inquiries into loyal, satisfied patients.
Key responsibilities:
* Serve as the clinic's first point of contact, fostering trust, conducting consultations, and understanding patient goals to recommend tailored aesthetic solutions.
* Utilise consultative sales techniques to present procedures, upsell services, and professionally close sales while prioritizing patient care.
* Manage patient appointments with precision, ensuring seamless coordination with the medical team, efficient workflows, and clear pre- and post-procedure communication.
* Create luxury moments, from curated welcome kits to personalised follow-ups and milestone celebrations, enhancing the overall patient experience.
* Track patient interactions in the CRM system, monitor performance, and identify opportunities for growth while ensuring transparent management of payments and financing options.
To be considered for this role, you should have:
* 2-3 years of experience in a sales-focused role, ideally within luxury services, high-end hospitality, medical aesthetics, or consultative sales.
* A proven track record of meeting and exceeding sales targets while maintaining a patient-first approach.
* Strong interpersonal skills with the ability to build trust, understand patient needs, and close sales with empathy and professionalism.
* Exceptional organisational skills, with the ability to manage multiple patient journeys simultaneously with attention to detail.
* Tech-savviness, including proficiency in CRM tools, scheduling platforms, and digital communication.
* A self-motivated, adaptable mindset, thriving in a fast-paced, luxury-driven environment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Hospitals and Health Care, Medical Equipment Manufacturing, and Biotechnology Research
Referrals increase your chances of interviewing at ValuraNova by 2x
Get notified about new Patient Coordinator jobs in London Area, United Kingdom.
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 day ago
Canterbury, England, United Kingdom 2 weeks ago
London, England, United Kingdom 8 hours ago
General and Intervention Patient Pathway Co-ordinator Barts Health NHS Trust
London, England, United Kingdom 3 weeks ago
Patient co-ordinator/ Dental Receptionist
London, England, United Kingdom 4 days ago
Kingston Upon Thames, England, United Kingdom 1 day ago
Patient Specialist & Clinic Receptionist
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
Medical Records Administration Assistant
Marks Tey, England, United Kingdom 1 month ago
London, England, United Kingdom 1 day ago
Bishop's Stortford, England, United Kingdom 3 weeks ago
Dermatology Admin Assistant (Elective Recovery) Barts Health NHS Trust
London, England, United Kingdom 3 weeks ago
Band 3 - Patient Booking Assistant (Maternity), WACS
Watford, England, United Kingdom 1 week ago
London, England, United Kingdom 8 months ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 weeks ago
Quality and Patient Safety Co-ordinator, Planned Care
London, England, United Kingdom 1 month ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 3 weeks ago
Kingston Upon Thames, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
OUTPATIENT REHAB COORDINATOR - FULL TIME - DAY
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
FTSE 250 - Company Secretarial Assistant - 3665
London, England, United Kingdom 5 days ago
Esher, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr