Customer Success Manager £35,000 basic + performance bonus Cheltenham / Work from home Monday & Friday The i2i Snapshot * Working with one of the most exciting Ai powered platforms who are supporting some of the biggest brands in the UK * Modern office space in central Cheltenham * Opportunity to earn on top of your basic salary through growth of existing accounts and referrals (50k OTE) * Hybrid working (Monday and Friday from home), flexible culture, and a supportive team. Must Have’s to be a Customer Success Manager * 2+ years’ experience in Customer Success or Account Management or SaaS onboarding, or a similar client-facing role * A passion for learning technology, AI-driven tools, or workforce enablement platforms. * Strong communication and relationship-building skills, with the ability to tailor conversations to different audiences. Nice to have’s to be a Customer Success Manager * Previous experience of working within hospitality would be hugely beneficial What You’ll be doing * Own and manage a portfolio of customers across multiple industries, ensuring strong engagement and platform adoption. * Lead onboarding and training, helping new customers implement and integrate best practices. * Build deep, long-term relationships with stakeholders from frontline managers to senior leadership. * Guide customers on how to create high-impact c...