Overview
Contract: Secondment/Fixed Term Contract - up to 9 months
Closing date: 19th September 2025
Recruitment Partner: Katrina, katrina.wuk@boots.co.uk
This is a fantastic opportunity to join the Boots Quality team and thrive in a fast-paced environment, gathering, analysing, investigating and reporting customer feedback across a wide range of products. Working with internal and external stakeholders to ensure that our products continue to delight our customers.
Responsibilities
* Gather and analyse consumer feedback, highlighting trends and escalating issues where appropriate.
* Triage, investigate, and respond to consumer complaints and product enquiries.
* Collaborate with relevant stakeholders to ensure investigations are conducted and outcomes are clearly communicated. This includes managing any necessary corrective actions identified.
* Liaise with team members in our Safety and Regulatory teams to assess and address any potential safety or compliance concerns.
What you'll need to have
We're looking for a dynamic and passionate individual who is committed to ensuring we continue to deliver high-quality, differentiated, and effective products to our consumers. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow within a collaborative team.
Key Attributes and Skills
* A scientific and analytical approach to problem-solving.
* Excellent attention to detail.
* Clear and confident communicator—both written and verbal—with strong teamwork and networking abilities.
* Self-motivated with the ability to manage, organise and prioritise their own workload effectively.
* Proficiency in Power BI for data analysis, visualisation, and reporting to support decision-making and trend identification.
Ideally, you'll bring working knowledge of Salesforce CRM along with a background or strong interest or experience working in a product quality role or data analysis role.
Benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Job Details
Business Area: Support Office
Function: Buying & Merchandising, Marketing & Communications
Specialism: Packaging, Product Development
Keywords: Data, Analytics, Reporting, Technologist
Hours per week: 37.5
Latitude, longitude: 52.927182,-1.183948
Is this a Global Brands req? No
Airport: No
Should this appear on the No7 Beauty Company website? No
Company: Non Stores
Division: Non Stores
Should this vacancy be excluded from being posted onto the Boots.jobs career site? No
Region: East Midlands
Area: East Midlands (non stores)
Store: Nottingham Support Office
Req Posted Date: 05-Sep-2025
County: Nottinghamshire
Country: UK
Address 1: Recruitment Service Centre (D94)
Address 2: Thane Road
Address 3: Nottingham
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