Customer Service Administrator - 6-month contract
A vacancy has arisen for a six-month fixed term contract within our Refrigeration division at Biggleswade for a Customer Service Administrator. The role contributes to the success of the Liebherr-Great Britain Refrigeration and Freezing division by providing office support services and administrative activities for all team members.
Your Profile
* Providing support to Customers to resolve technical issues and identify when a service call is required for in/out of warranty situations.
* Contacting Service Partners to arrange service calls for Customers or Retailers, providing information and support at all stages, using the CRM portal.
* Supplying operating manuals and information to Customers or Retailers upon request.
* Working as a member of the team assisting and supporting department colleagues as well as other departments when required.
* Managing incoming communication by telephone, email or post from Customers, Retailers or Service Partners and present Liebherr in a positive manner at all times.
* With support from Technical, identifying problems and parts required to resolve product issues and place orders in the relevant systems.
* Providing quotes and availability information for parts and accessories to Engineers, Customers and Retailers and process payments an order.
* Suggesting ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures.
* Managing personal time schedule and productivity.
* Initiating follows up and achieves tasks requested by other colleagues in the team.
* Taking ownership and handle the Customer journey through to complete satisfaction.
Requirements
* GCSE or equivalent grades in four or more subjects including English language
* Excellent communication skills both verbal and written, complete with patience and empathy.
* Experience in Customer Service or similar role.
Our Offer
* The opportunity to work with an industry-leading manufacturer.
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The Company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
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