This position is now filled
1. Customer Service Administrator-
2. Monday-Friday
About Our Client
This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.
Job Description
Duties will include but not limited to:
3. Responding to Customer queries via phone, email, and social media
4. Preparing quotations based on client's specifications
5. Communicating with Carriers, H/O and suppliers
6. Supporting the sales team with administration tasks
7. Building relationships with clients to boost retention
8. Collaborating with internal teams
9. Maintaining accurate and up-to-date customer records
10. Providing status updates on shipments, delivery schedules and any changes/delays
11. Handling any customer complaints professionally
12. Staying up to date with industry trends, procedures and regulations
The Successful Applicant
A successful Customer Service Administrator should have:
13. Experience in customer service, particularly in the transport, logistics & distribution industry.
14. Strong communication and interpersonal skills to build and maintain client relationships.
15. Excellent problem-solving abilities and a proactive approach to challenges.
16. Proficiency in using customer relationship management (CRM) tools and systems.
17. A collaborative mindset and the ability to work effectively in a small team setting.
What's on Offer
18. Competitive salary in the range of £26,000 to £30,000 depending on experience.
19. Monthly performance-based bonus scheme.
20. Friendly and supportive office environment in Eastbourne.
21. Casual workwear policy promoting a relaxed atmosphere.
22. Convenient central location with excellent transport links.
This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!