Description
Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.
We are seeking an experienced General Manager for our AutoCamp Cape Cod property. The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Regional Vice President, you will provide leadership to all departments to ensure a successful operation, deliver on financial results, delight guests, and enhance AutoCamp’s culture.
AutoCamp has revolutionized alternative lodging by blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Our properties feature upscale amenities such as spa-inspired bathrooms, luxurious linens, and bath products, complimentary bicycles, an award-winning, modern Clubhouse. AutoCamp properties have recently been featured on the cover of Sunset Magazine, Los Angeles Magazine, and Oprah Magazine.
Sound good? We’d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling.
Responsibilities Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Guest Satisfaction Focus on creating memorable guest and associate experiences
Be available during peak arrival, departure and breakfast hours to assist front desk team and interact with guests on a daily basis
Review daily arrival lists for special comments including VIP’s. Provide welcome amenities and ensure all special requests are followed up by front desk team
Interact professionally with guests, clients and associates in all email, telephone and face-to-face interactions
Respond the same day or within 24 hours to all guest email inquiries and comments
Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
Exceed expectations of a TripAdvisor score of 4.5 or better
Work closely with AGM on special programming to enhance guest experience
Create wow; provide Guest Delight and Positive First Impressions on a daily basis
Revenue Management Work closely with the Director of Revenue to monitor and adjust room rates based on demand, availability and budget goals.
Participate in all weekly revenue management calls.
Provide feedback to Director of Revenue regarding pricing strategies
Sales and Marketing Maintain strong working relationship with sales team
Participate in the hotel group sales process
Be available for site visits for potential group bookings and provide a wow factor
Assist in providing operational feedback on group contracts
Review weekly group pickup with sales manager
Participate in pre-convention meetings to review group resume with client and team
Food and Beverage Ensure food and beverage offerings are on brand and within budget guidelines
Assist front office team in executing F&B plan
Ensure the F&B retail in the market is fully stocked, organized and merchandised appropriately
Order food and beverage supplies weekly
Establish inventory controls and participate in month-end inventory and as needed
Housekeeping & Property Operations Work closely with AGM and Housekeeping Supervisor to improve productivity and flex/flow scheduling to meet with budgeted labor metrics
Monitor cleaning schedules to housekeeping and inspect 5 rooms per week to check on quality and cleanliness.
Inspect and evaluate room status after housekeeping and maintenance tasks are completed
Maintain cleanliness and organization of all areas including storerooms
Coordinate with maintenance, housekeeping and outside contractors for repairs, preventative maintenance and other projects
Provide quotes as needed to RVP for approval
People & Culture Lead ongoing culture initiatives on property, including working with Cultural Ambassadors, scheduling quarterly team member events and supporting philanthropic efforts
Cultivate AutoCamp core values and culture by engaging and motivating team members
Implement action plans based on property Happiness Survey results
Recruit, hire, onboard, and train all new team members with a focus on culture fit
Develop a strong management team
Monitor labor and scheduling in adherence to budget guidelines
Ensure all workers compensation incidents are documented following the SOP
Ensure all guest incidents are properly documented per SOP
Perform quarterly and annual performance reviews per SOP
Work with People & Culture Manager on performance management and documentation
Finance Responsible for hotel P&L statement
Work closely with corporate accounting team
Focus on GOP margins and expenses to be in line with budget
Review, approve and input invoices into accounting and expense report systems
Maintain accurate vendor files
Respond to accounting inquiries and chargebacks within 24 hours
Take weekly/monthly inventory, order supplies and equipment while adhering to monthly budget
Track all purchases within budget guidelines
Gain approval for all non-budgeted purchases
Actively participate in annual budget creation process
Prepare and execute capital expense improvement plans
Other Duties Respond to occasional after-hours or emergency calls
Special projects as assigned by RVP
Represent the AutoCamp brand in the local community and participate in local chamber, associations, and non-profit organizations
Requirements A passion for the great outdoors
5+ years management experience in the hospitality industry or related industry
2+ years General Manager experience in the hospitality industry or related industry
Ability to coordinate and oversee a team
Strong verbal and written communication skills, including representing AutoCamp and the property with the press
Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word
Experience with Google Suite products and Asana preferred
Familiarity with Airstreams and/or RVs is preferred
Strong math and quantitative reasoning skills
Ability to solve problems in creative ways and with limited resources, must be a MacGyver
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