We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to
empower
individuals to rebuild their lives and achieve independence. Right now, we are looking for a
Team Leader
to play a pivotal role in our
Domestic Abuse
Service
in
location.
Sounds great, what will I be doing?
This role involves overseeing the day-to-day operations of the Hackney Domestic Abuse Service, ensuring high-quality, responsive support for women, children, and young people affected by domestic violence. The postholder is responsible for maintaining service compliance with legal requirements, contract specifications, and internal policies. Key duties include supervising and developing staff, managing safeguarding protocols, monitoring service performance, and ensuring that service users are actively involved in shaping the support they receive. Working closely with the Service Manager, the role also contributes to financial oversight, health and safety, property management, and maintaining accurate records and reports.
The position requires effective partnership working with a range of agencies, including schools, health professionals, housing services, and the police, to deliver a seamless, joined-up approach to support. The role includes mentoring apprentices and students, participating in recruitment and grievance processes, and contributing to a co-produced service model that promotes user empowerment and independence. The postholder must also be prepared to take on additional responsibilities in the absence of the Service Manager and participate in the out-of-hours emergency on-call rota.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived
experience
of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
This position is open to female applicants only, in accordance with Section 7(2)(b)(e) of the Sex Discrimination Act 1975, due to the nature of the role supporting women and children affected by domestic abuse. The ideal candidate will have experience promoting service user involvement and working within multi-agency environments, alongside the ability to use computer systems effectively for recording client and service information.
Key skills and knowledge required include strong staff management capabilities, in-depth understanding of the impact of domestic abuse on women and children, and familiarity with relevant legislation, housing law, welfare benefits, and legal remedies for domestic violence survivors. The role demands sound safeguarding knowledge, excellent communication skills, and the ability to handle complex tasks within tight timeframes. A flexible approach is also necessary, including participation in the out-of-hours emergency on-call rota.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call:
We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
Face to face interview:
Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held on Friday 18th July at our Head Office
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.