Customer service advisor

We are looking for a proactive and detail-oriented Customer Service Advisor to join our team. This is an excellent opportunity for someone who is passionate about providing outstanding support to a dynamic team in the manufacturing industry.

In this role, you will play a crucial part in delivering a seamless experience for our UK and international clients. Youll support the sales process from enquiry to delivery, ensuring high levels of customer satisfaction and operational efficiency. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this could be the perfect role for you.

Key Responsibilities

1. Provide timely and accurate responses to customer enquiries via telephone, email, and online chat platforms.
2. Assist customers with product information, order status, quotations, and aftersales support in a professional manner.
3. Identify customer needs and offer appropriate solutions to ensure a positive experience.
4. Work closely with internal teams, including sales, logistics, and design, to resolve customer issues, manage expectations and highlight account growth opportunities.