Job Description
At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK! For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything, which is why we need exceptional people.
As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving, escalating issues when needed.
Responsibilities
* Front‑line leadership: brief, position, and motivate your team during live service.
* Service excellence: hit shift KPIs (customer satisfaction, speed of service, cleanliness).
* Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
* Coaching in the moment: recognise great service; give immediate, practical feedback.
* Safety & compliance: complete checks; elevate incidents promptly.
Qualifications
* Strong people skills with a customer‑first mindset.
* Organised, proactive, and calm in a fast‑paced environment.
* Experience guiding a team in hospitality/retail/leisure.
Benefits
* Competitive Salary: £13.60 per hour + Additional rewards.
* Real contracts 39 hours per week (no zero‑hour contracts)
* Rewards platform
* 50% off food & soft drinks (you + 3)
* Pension & Life Assurance
* Company Sick Pay
* Uniform provided
* Induction program
* Supportive and nurturing work environment
* High‑performing culture
* Growth opportunities and project work
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please let us know ahead of your interview.
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