North Cumbria Integrated Care NHS Foundation Trust is hiring a part-time Data Entry Clerk to join its Patient Experience Team at Cumberland Infirmary in Carlisle. This permanent role offers a pro-rata salary of £24,465 per annum and involves working 30 hours per week, which can be split across four or five weekdays. If you’re detail-oriented, organized, and passionate about supporting patient care through accurate data management, this opportunity offers meaningful work in a respected healthcare setting.
About North Cumbria Integrated Care NHS Foundation Trust
NCIC provides hospital and community health services to over half a million people across Cumbria. As an integrated care organization, the Trust is committed to delivering high-quality care in rural and remote areas. NCIC is focused on clinical leadership, patient experience, and sustainability, with a goal to become the greenest region in England by 2030.
The Patient Experience Team plays a vital role in gathering and analyzing feedback to improve services. As a Data Entry Clerk, you’ll help ensure that patient voices are accurately captured and shared with staff across the Trust.
Role Overview
The Data Entry Clerk will support the Patient Experience Team by entering survey data and compliments into the Trust’s feedback systems. You’ll also manage incoming mail, maintain the team’s email inbox, and assist with administrative tasks such as printing, laminating, filing, and responding to inquiries. This role requires a high level of confidentiality, attention to detail, and the ability to communicate effectively across departments.
Key Responsibilities
* Accurately enter patient feedback and compliments into the experience tool
* Record compliments using Microsoft Excel
* Open, date stamp, and distribute incoming mail
* Add data from IQVIA to posters, then print and laminate
* Maintain the team’s generic email inbox and monitor free-text comments
* Provide PDF feedback reports to collaborative staff upon request
* Post leaflets, questionnaires, and stamped addressed envelopes to services and patients
* Monitor national feedback websites and raise awareness within the team
* Respond to inquiries in a confidential and courteous manner
* Answer phone calls, take messages, and direct them to the appropriate team member
* Collect completed surveys from wards and outpatient areas
* Maintain a clean and organized workstation
* File documents in accordance with Trust policy
* Identify and report data entry errors to improve database quality
* Take meeting notes and perform other ad hoc administrative tasks as needed
Required Skills and Experience
* Experience in data entry and word processing
* Familiarity with Microsoft Excel and general office software
* Strong organizational and communication skills
* Ability to manage confidential information securely
* Comfortable working independently and as part of a team
* Previous experience in a healthcare or administrative setting is desirable
* Location: Cumberland Infirmary, Carlisle
* Contract Type: Permanent
* Hours: 30 hours per week (flexible across 4 or 5 days)
* Job Reference: 262-A-25-7240392
* Closing Date: 24 September 2025 at 23:59
Additional Information
* Applicants must meet UK employment eligibility requirements. Sponsorship may not be available if salary thresholds or occupation criteria are not met under current immigration rules.
* Candidates applying under the Disability Confident Scheme or Armed Forces Covenant who meet all essential criteria will be guaranteed an interview.
* Relocation assistance may be available for eligible candidates.
* Shortlisted applicants will be notified via email and asked to select an interview time through their Trac account.
* Applicants using Hotmail or strict firewall settings should regularly check junk mail folders.
DBS and Safeguarding Requirements
This role is subject to a Disclosure and Barring Service (DBS) check. Costs for the DBS check will be deducted from the successful candidate’s salary. The Trust is committed to safeguarding adults and children and adheres to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended).
* Standard DBS Check: £21.85 (deducted over 4 months)
* Enhanced DBS Check: £41.90 (deducted over 4 months)
For confidential advice on criminal record disclosure, applicants may contact:
* Unlock: 01634 247350 | advice@unlock.org.uk
Employee Benefits
As one of the UK’s largest employers, NCIC offers a comprehensive benefits package:
* 27 days of annual leave (rising to 33 after 10 years)
* Flexible working options
* Access to NHS discounts with retailers and leisure providers
* Employee Assistance Programme (EAP) for personal and work-related support
* Lease car options (subject to eligibility)
* Professional development and training opportunities
Why This Role Matters
Accurate data entry is essential to improving patient care. In this role, your contributions will help ensure that feedback is captured, shared, and acted upon—making a real difference in how services are delivered across North Cumbria. You’ll be part of a team that values compassion, inclusion, and continuous improvement.
Who Should Apply
This role is ideal for:
* Experienced data entry professionals seeking part-time work
* Individuals with strong administrative and organizational skills
* Candidates passionate about healthcare and patient experience
* Applicants who meet the residency and DBS requirements
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