We’re partnering with a well-established UK business seeking an IT Manager to lead their IT service desk and support function. This is a hands-on leadership role where you’ll manage day-to-day IT operations, deliver key infrastructure projects, and help shape the company’s IT strategy.
Core Responsibilities
Lead, mentor, and develop a small IT support team, driving high standards of service delivery
Act as the go-to escalation point for technical issues, providing hands-on resolution where needed
Manage and deliver infrastructure projects, upgrades, and systems improvements
Partner with suppliers and group IT to maximise value from technology investments
Oversee IT governance, documentation, and security compliance
Track performance metrics and continuously improve support processes
Own key systems: Microsoft 365, Azure AD, Windows Server, and endpoint management
Experience Required
Proven experience leading an IT support/helpdesk team
Strong technical expertise across Microsoft 365, Azure AD, Windows Server, and networking
Solid infrastructure background with hands-on experience across cloud and endpoints
Knowledge of IT governance, cybersecurity standards, and risk management
Excellent problem-solving skills with the ability to engage stakeholders effectively
A balance of technical know-how and customer-focused leadershipApply Now