Your new company The services of Hays have been retained by our client, Rural Housing Association, to recruit a Maintenance Manager on a fixed term contract for a period of 15 months to cover a period of maternity leave. Your new role Reporting to the Development and Property Assets Director, you will be responsible for the delivery of a customer-focussed, cost-effective response and planned maintenance service to Association tenants. You will: * Manage, develop, and motivate employees to deliver objectives in line with KPIs to drive a high-performance culture to ensure high quality standards, consistency of approach and compliance in all procedures. * Continuously monitor and report on the performance of the maintenance service and implement improvement plans as and when required. * Monitor the progress of all maintenance work (Response, Planned and Cyclical) and ensure projects are undertaken in accordance with Health and Safety legislation. * Monitor and report on the performance of contractors, checking tenant satisfaction for all works (planned, cyclical, adaptations or response) completion times against the Association's Performance Standards and Targets. * Seek to ensure all complaints are actioned and resolved in line with the Associations Complaints Policy. * Oversee that all Response repair requests are processed and completed with proper response times, in line with the Association's Measured Term Contract. * Achieve the Association's Key Performance Indicators and targets in relation to response repairs, change of tenancy repairs, adaptations, void management, servicing, pre- and post-inspections, invoice payments etc. * Oversee the agreed planned cyclical maintenance programme to ensure completion within relevant timescales and standards. * Ensure adaptations are completed in accordance with the procedures detailed in the DFC Housing Association Guide * Work with colleagues to ensure the completion of a void inspection schedule of works required for the re-let of void properties in line with the association's Void Management Policy. What you'll need to succeed To be considered for this role, you must possess: A relevant third level qualification. 5 years of Property Management experience with at least 2 of those at a supervisory level. A proven track record in formulating and delivering programmes to performance targets, budget and achieving high levels of customer satisfaction. Strong proven procurement and contract management experience relating to the delivery of work programmes. Knowledge and experience of managing Measured Term Contracts and proven track record of delivery. Strong project management skills and proven track record of delivery. The ability to build and manage collaborative relationships with a range of stakeholders. Proven success in managing contractors, consultants, suppliers and budgets. What you'll get in return This role offers an immediate start and the opportunity to take up a key role with responsibility for the development and delivery of the planned and response maintenance service. Alongside the basic salary, Rural Housing offers a range of benefits to employees, including hybrid working, a great pension scheme (15.5% employer contribution), excellent supported learning/development opportunities, a paid health care plan which can provide help with dental, optician and medical costs and an EV Car and Cycle to Work scheme. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Maintenance Manager Planned Response Assets Housing Association Benefits: £39 862 - £46 142 per annum ADZN1_NI