Overview
Join to apply for the Case Manager role at ClearScore.
This is a real opportunity to join a market-leading financial platform backed by ClearScore’s growth plans. You will be working with a skilled team to help customers secure their financial needs by packaging loan applications, guiding customers through the process, and delivering a best-in-class experience.
What you’ll be doing
* Review, evaluate and package secured loan applications to ensure completeness and accuracy, resulting in the payout of a case.
* Verify customer information, including income, employment, credit history, and property details.
* Prepare and process loan documents, including loan agreements, disclosures, etc.
* Conduct thorough due diligence of a customer’s application and ensure all necessary documentation is obtained.
* Communicate with lenders and other relevant parties to resolve discrepancies or issues during the loan process.
* Liaise directly with customers by explaining and guiding the application process in line with Compliance and Training & Competence Procedures.
* Build and maintain strong relationships with customers, keeping them fully informed throughout the process.
* Meet or exceed targets and KPIs while maintaining high levels of customer satisfaction.
* Collaborate with administrators and advisors to support customer applications.
* Keep up-to-date with industry regulations and lender criteria to provide informed guidance.
* Contribute to continuous improvement of the customer experience by suggesting new ideas and processes where appropriate.
What we’re looking for in you
* Knowledge of Secured Loans (desirable but not essential).
* A performance-driven mindset with accountability for targets that drive positive outcomes for customers and the business.
* Delivers best-in-class customer experience, ensuring satisfaction and fostering loyalty.
* Organised, able to manage multiple cases in a fast-paced environment.
* Excellent communication and interpersonal skills, with the ability to build rapport with customers.
* Detail-oriented with strong analytical and problem-solving abilities.
* Flexibility and willingness to work shifts to meet customer needs.
* Ability to work independently and as part of a team.
What you get
* Basic salary up to £32k - OTE £45K
* Hybrid working (3 days in the office and 2 days from home)
* 25 paid holidays and a “duvet day” on your birthday
* Private health and dental cover - including mental health support
* GP office visits
* Life assurance
* Up to 4% matched pension
* Regular Lunch and Learns with guest speakers
* Dog-friendly office
* Daily breakfast and free snacks
* Access to discounts and additional wellbeing resources
* Continued investment into learning and development
* Leadership-led training
* In-house support services
* Generous maternity and paternity plans
* Inclusive culture with opportunities for career growth
Equal Opportunities
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. We are an equal opportunity employer and can make reasonable adjustments to accommodate individuals with disabilities during the recruitment process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment balancing flexibility with in-person collaboration. Our approach fosters innovation, team connection, and individual productivity. Minimum 3 days per week in-office to maximize team interactions and learning opportunities.
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