Human Resources Shared Services Team Leader
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
My client, a leading global law firm with an excellent reputation in the industry, are now looking for a positive and dedicated HR Shared Services Team Leader to work with the wider Shared Services team on a permanent basis, in their fast-paced and collaborative Birmingham office. This role will suit an experienced HR professional, from a Shared Services background.
Responsibilities
* Direct line management of 2-4 HR Support Administrators
* Collaborate with all Team Leaders within HR Support
* Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner
* Delegate tasks to team members and support prioritisation
* Support the team with BAU tasks, especially during peak times
* Produce weekly reports to support the business and HR Management Team
* Ensure all tasks are processed timely and support a seamless onboarding process for trainees, apprentices, interns and the summer vacation scheme populations
* Ensure trainees, apprentices, interns and summer vacation scheme students are added to the internal HR system promptly and with 100% data accuracy
* Quality check HR Administrators data entry and provide real time constructive feedback
Qualifications and experience
The HR Operations Team Leader will have a HR Shared Services or Recruitment background, experience in managing teams and dealing with performance matters. The ideal candidate will also have prior experience from professional services and a calm, positive approach with exceptional communication and stakeholder management skills.
Seniorities and employment type
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Human Resources
* Industries: Accounting, Financial Services, and Professional Services
#J-18808-Ljbffr