Job Description
About the Role
Join one of the UK’s fastest-growing financial services providers! Fast Credit is looking for friendly, reliable, and motivated individuals to join our branch teams as Pawnbroking Specialist. Whether you're experienced or just starting your career, we provide full training and clear career development opportunities.
Key Responsibilities:
* Engage with customers, understand their needs, and recommend the most suitable company services, including pawnbroking loans, gold purchase, gold retail, and FX transactions.
* Assess and value gold items accurately, ensuring fair and market-reflective valuations.
* Accurately handle point-of-sale transactions: pawnbroking loans and redemptions, retail sales, gold purchases, and foreign currency exchanges.
* Clearly and accurately explain different parts of the business to customers (consumer credit, gold retail, FX, etc.), ensuring full understanding.
* Maintain outstanding store condition, including clean, organised displays and strong visual merchandising standards for gold retail items.
* Follow and maintain full command of company clerical procedures and service methodology.
* Keep detailed and compliant records of all transactions, adhering to AML (anti-money laundering) and other regulatory requirements.
* Participate in daily stock checks, stock control, and branch security measures.
* Support new starters in branch processes and customer service standards.
* Proactively contribute to branch sales and service targets.
* Collaborate closely with colleagues and management to ensure smooth daily operations.
Required Skills & Experience:
* Previous experience in cash handling, customer service, retail, or financial services.
* Confidence in dealing with gold items and willingness to learn valuation processes.
* Strong numerical skills and attention to detail, especially when handling cash and FX transactions.
* Clear verbal and written communication skills.
* Honest, reliable, and able to handle customer property and company funds responsibly.