BDS are currently looking to recruit a Complaints Coordinator to work with a well-known housing association. Ealing and Pitsea Temp ongoing opportunity - Hybrid working pattern available upon completion of training. Full time roles - Monday to Friday 9am - 5pm £14.34 per hour PAYE We are looking for someone to manage and coordinate customer complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards. You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation Main duties include but are not limited too; * Assign complaints: Allocate incoming complaints to appropriate team members for investigation and resolution. * Process compensation: Review and process compensation claims in line with policy and authorisation limits. * Update CRM: Record complaint details and add promise actions to the CRM system to maintain accurate case tracking and follow-up. * Customer communication: Provide empathetic updates on complaint progress, manage expectations, and resolve issues via phone and email. Handle diverse customer emotions professionally with a solution-focused approach. * Compliance: Ensure all complaint handling adheres to housing association guidelines and r...