Shopping Centre Facilities Officer – Tunbridge Wells
Location: Tunbridge Wells
Pay Rate: £13.27 per hour
Hours: 40 per week (includes weekdays & weekends)
About the Role
We're seeking a Shopping Centre Facilities Officer to join our team in Tunbridge Wells. This role is ideal for someone who can combine security expertise with facilities support, helping to maintain a safe, clean, and welcoming environment for staff and visitors in a busy retail setting.
Key Responsibilities
* Patrol and monitor the shopping centre to ensure a safe and secure environment
* Act as the first point of contact for both facilities and security matters
* Respond promptly to incidents, emergencies, and customer queries
* Support the delivery of facilities checks and key-holding duties
* Provide excellent customer service to staff, retailers, and visitors
What We're Looking For
* Valid SIA Door Supervisor Licence (essential)
* Previous experience in facilities or security roles (retail/shopping centre experience desirable)
* Professional appearance and strong communication skills
* Reliable, proactive, and confident when dealing with the public
* Able to remain calm under pressure and resolve issues effectively
Equal Opportunities
City Group is an equal opportunities employer. We welcome applications from all individuals regardless of age, gender, ethnicity, religion, disability, sexual orientation, or marital status.
If you're looking for a role that combines facilities and security responsibilities in a vibrant shopping centre environment, we'd love to hear from you. Apply today
Job Types: Full-time, Permanent
Pay: £13.27 per hour
Licence/Certification:
* CCTV licence (preferred)
* DS licence (required)
Work Location: In person