Patchway, Bristol
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
£27,000 basic salary (OTE up to £34,000)
Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Patchway.
This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer journey.
About the Role
As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a seamless experience from initial enquiry through to completion, delivering clear communication and excellent service throughout.
Key Responsibilities
* Acting as the main point of contact for customers, providing a friendly and professional service
* Booking in vehicles for servicing, maintenance, and repair work
* Liaising with the workshop team to ensure work is completed efficiently
* Explaining required repairs and costs in a clear, customer-friendly way
* Managing job cards, invoicing, and general administrative duties
* Keeping accurate customer and vehicle records
* Recommending additional services and products where appropriate
* Maintaining strong organisation and attention to detail at all times
What We're Looking For
* Previous experience in a customer service or automotive role (Service Advisor experience desirable)
* Strong communication skills with the ability to simplify technical information
* Excellent organisational and multitasking abilities
* Confident using IT systems
* A proactive, customer-first attitude
* High attention to detail
* Full UK driving licence (essential)
Working Hours
* Monday to Friday
* Saturdays on a rota
What's in it for You?
* £27,000 basic salary with realistic OTE up to £34,000
* 22 days holiday plus bank holidays (increasing with service)
* Company pension scheme
* Employee discount schemes
* Wellbeing support services
* Health benefits including eye care and seasonal vaccinations
Additional Information
* Applicants must have the right to work in the UK
* Driving licence checks will be completed as part of the recruitment process
* Unfortunately, visa sponsorship is not available
If you're passionate about customer service and looking to build a career within the automotive industry, apply today with Brook Street! xsngvjr
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.