Golf Operations Team Member - Talent Pool
Brocket Hall is searching for dedicated Golf Operations Team Members to join our golf operations team at one of the UK's premier golf estates. With two championship courses—the Melbourne and The Palmerston—alongside our facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable.
Responsibilities
* Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system
* Provide a welcoming and friendly environment for members and guests, addressing inquiries or concerns promptly
* Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory
* Support the maintenance of the golf course and practice facilities, ensuring high standards of playability and presentation
* Assist with the operations of member events and tournaments, ensuring a positive experience for participants
* Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling
* Assist in the delivery of a world-class golf academy including academy events, coaching sessions and corporate golf days
* Participate in training sessions to enhance knowledge of golf, product offerings, and service excellence
* Help maintain cleanliness and organization of all areas within golf operations, including locker rooms and outside service areas
Requirements
* Previous experience in a customer service or golf-related role is preferred but not required
* A genuine interest in golf and hospitality, with a willingness to learn and grow in the role
* Excellent communication and interpersonal skills, with a positive and outgoing personality
* Ability to work as part of a team, as well as independently, to ensure shifts run smoothly
* Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule
* Strong organizational skills with the ability to manage time effectively and prioritize tasks
* Basic knowledge of golf etiquette is a plus
* Must be physically fit and able to perform manual handling tasks as needed
Benefits
* Pension plans
* Life insurance
* Certified training and development
* Strong career progression
* Enrolment in Brocket Hall staff benefits program
* Complimentary use of golf and leisure facilities
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